Home Clinical Operations Webinar Series - Register Now!

Training & Events

Clinical Operations Webinar Series - Register Now!

MPHCA is offering a four part series of Clinical Operations Webinars beginning July 21, 2017 and ending September 1, 2017. Each webinar is $99.00 or you can purchase all for the discounted rate of $299.00. 

See below for details on each session. Once you have registered for your session(s), you will receive an email with a link to the webinar. If you have not received your link within 24 hours of the session, please contact Joseph Grice at jgrice@mphca.com. 

Operational Site Visit (OSV) Clinical Program Requirements: COMPLETED
July 21, 2017
11:00 am – 12:30 pm

This session will assist Community Health Center teams in learning steps to take in advance of the OSV to ensure full and ongoing compliance with health center clinical program requirements.
After the session, participants will be able to:
  • Determine common clinical program deficiencies, based on reviewing aggregate state data from all health centers
  • Self-Identify potential deficiencies within their own organizations to course correct 
  • Review best practices of sample interventions to correct deficiencies 

Principles of Process Improvement:
August 4, 2017
11:00 am – 12:30 pm

While most health centers currently use the Plan, Do, Study, Act (PDSA) cycles, this session will afford Community Health Center teams opportunities to test the effectiveness of such processes.
After the session, participants will:
  • Have the ability to test current processes to determine if the intended patient outcomes can be measured 
  • Identify causes of waste that can negatively or positively impact the bottom line of clinical operations
  • Identify needed changes in process or protocol to achieve compliance  

Patient Care Systems
August 18, 2017
11:00 am – 12:30 pm 

Community Health Centers are uniquely organized to lead on robust quality and care coordination initiatives to support the patient centered care, but are often limited in ensuring that continuity of care is not only addressed but can be articulated.
After the session, participants will:
  • Identify barriers and potential solutions to access that can be addressed within the context of the FQHC practice world
  • Identify patient flow bottlenecks and steps to address and mitigate them
  • Identify common gaps in continuity of care, inclusive of addressing issues to improve care coordination and case management 

Principles of Clinical Quality Assurance & Improvement
September 1, 2017
11:00 am – 12:30 pm

This session will engage health centers around explanations of the difference between Quality Assurance,  Quality Improvement and Performance Improvement,  providing clarity to the entire health center team and the opportunity to strengthen future capacity in this area.
After the session, participants will be able to:
  • Identify the main components of a QA/QI Plan and/or Policy
  • Describe the selection process by which clinical measures should be monitored and reported, and to whom
  • Distinguish a series of concepts within the QA/QI process  i.e. bench marking, chart audits, peer review, incident reporting and staff and employee satisfaction

Go Back